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| Provide High Quality Customer Service |
• Automatic Payment Options
• Annual Water Quality Reports
• Legislative Monitoring and Response
• Regular Board Meetings Open to the Public
• Direct Access to General Manager
• Inform Customers via:
• Web Site
• Periodic Newsletters
• Periodic E-mails
• On-call Personnel for After Hours Emergencies
• Prompt Response to Customer Inquiries
• Annual Financial and Compliance Audits
• On-going Staff Training
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| Provide Reliable High Quality Water at a Reasonable Price |
• Maintain Independent Water Sources
• Maintain Chemical-free Water Supply
• Encourage Conservation
• Perform Regular Water Quality Sampling
• Maintain System Efficiency
• Maintain Wellhead Protection Plan
• Maintain Cross Connection Control Program
• Obtain Low Interest Loans/Grants for Financing Capital Improvement Projects
• Require New Connections to Participate in Cost of Existing System
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| Provide High Quality Sewer Service at a Reasonable Price |
• Participate in Organizations to Provide Input to King County Treatment Policies and Rates
• Participate in Inflow and Infiltration Projects
• Obtain Low-Interest Loans/Grants for Financing Capital Improvement Projects
• Require New Connections to Participate in Cost of Existing System
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| Protect the Environment |
• Encourage Water Conservation
• Encourage Safe Use of Pesticides
• Participate in Regional Programs to Protect Streams and Habitat
• Support Water Reuse Programs
• Develop Best Management Practices for District Operations
• Explore Water-Recharge Opportunities
• Explore Stream Augmentation Opportunities
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