Report a Problem

Contact us immediately if you are experiencing a water or sewer service problem, which may include those listed below.


Water Service Problems

  • No water
  • Low pressure
  • Water taste, odor or color
  • Water main break outside of your residence in the street or in an easement
  • Water leak inside or outside your home on your property – close the main valve to shut-off the water to your residence; this may require a licensed plumber to repair the leak


Sewer Service Problems

  • Sewage backups/flooding
  • Sewage odors


For quicker service, please have the following information available when you call:

  • Your name
  • Service address
  • Phone number
  • Account number if available
  • Description of the problem


For street light outages or power outages, call Puget Sound Energy (PSE) at 1-888-225-5773.

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425-868-1144 (24 hrs)
3600 Sahalee Way NE
Sammamish, WA 98074

7:30 a.m. to 4:00 p.m.
Monday - Friday

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